HCL Bserv is hiring Product / Technical support Analyst, Experience 1 to 5 yrs.
Product / Technical support with knowledge of HTML, Java script and CSS ( added advantage)
Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
Experience in email support and solving the technical issue by step by step process.
Provide email based technical support to clients in different geos - 24*7
Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR
Maintain high customer satisfaction
Help with research and troubleshooting of tough tickets
Knowledge Gap Reduction
Process improvement & Escalations management
Product support/Application Support experience
Excellent Communication skills
Troubleshooting the issues related to ad servicing
Night Shift Mandatory
Experience : 1 to 5 years
Qualification : Any Graduate/Diploma
Work location : Hyderabad
Interested Candidate can send us the updated profile with the following credentials
Yrs of Experience
CTC
ECTC
Notice period
Alternate No
Current Location
Contact person -
Nirmal.V
HR Team
PH - 9677117327
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