Pegasystems : Job | Pegasystems Hiring Technical Solutions Engineer for Hyderabad location

Experience required for the Job: 2 - 5 years

Job Location: Hyderabad

Pegasystems, the leader in business process management solutions and a leading provider of CRM solutions, helps organizations enhance customer loyalty, generate new business, and improve productivity. Pegasystems enables clients to quickly adapt to changing business conditions in order to outperform the competition is hiring for the following job opening:

Experience: 2 - 5 Yrs

Designation: Technical Solutions Engineer

Work Location: Hyderabad

Skills
The Technical Solutions Engineer (TSE) is a key technical role within Global Customer Support (GCS). As our customers" first point of contact, TSEs use their understanding of Pegasystems" products, the technical environment in which they run, and our customers" business objectives to drive support cases to closure. TSEs work closely with other members of GCS to ensure cases are prioritized appropriately and are being worked most efficiently. TSEs use GCS"s standard processes, procedures, and methods to do so.

As the 'point of entry' for Service Requests (SRs) into GCS, TSEs focus first on quickly and effectively clarifying customers" issues. Once issues are clarified, TSEs will either continue to drive them to resolution or route them to others in GCS for further work.

Technical Skills:
* Good Experience in UI Technologies
* Hands on experience in HTML, CSS and Javascript
* Exposure to Database
* Good aptitude and troubleshooting skills
* Excellent communication

Job Overview
A Technical Solutions engineer is expected to

* Quickly and effectively clarify cases entered though GCS"s standard entry channels.
* Qualify and resolve cases as time and technical capability allows.
* Follow GCS"s case management practices, including meeting all SLAs and making sure cases are kept up to date in PegaSupport.
* Demonstrate clear, concise, and effective communication to customers and within Pegasystems.
* Provide feedback to the Documentation, Engineering and Product Management teams to improve the quality of our product and documentation.

Other responsibilities as required

* Accountable for technology work and customer communication for support requests in his/her work list
* Responsible for maintenance of GCS process compliance


If interested, please share your updated profile with the following details to Ashwini.kallur@in.pega.com

Total Exp:
Rel Exp:
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Expected CTC:
Notice period:
Current Company:
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Willing to work on a Support Role (Y/N):
Available for interview on 17th Oct (Y/N):

Best Regards,

Ashwini | Recruiter | Pegasystems Inc.
Address: Block No. 9A, Ground floor & First floor Pritech Park SEZ (Ecospace)
Bellandur Village, Varthur Hobli
Bangalore - 560 103
Office Tel: +91-80-33143400 | E-Mail: ashwini.kallur@in.pega.com
Build for Change® | www.pega.com